Video visits are available now!
We’re thrilled to be offering you secure, safe, HIPAA compliant Zoom video visits. While we love it when you visit us in the office, we understand that it’s not always convenient to do so. Video visits allow you to receive the same quality care as you do in-person, without taking time off work or finding a sitter to see us.
Video visits are appropriate for many types of appointments, especially follow-up medication management and consultations. Feel free to book a video visit right here. We look forward to seeing you soon!
How it Works
Look out for an email and text notification confirming your appointment. Your exclusive Zoom link is included in the notification.
Works with your current PC, iOS, or Android device.
No downloads or accounts
No need to download software. You connect through your Patient Portal. Just use a browser on a computer or device with a camera and microphone.
Private and secure
All data is encrypted, your sessions are anonymous, and none of your information is stored. We adhere to HIPAA, PIPEDA, and GDPR data privacy requirements.
Book your video visit now
Video visits are great for…
Video visits are great for…
New Patient Consultations
Tips for a great video visit
Please log in 10 minutes before your appointment. Have questions? We’re here to help you through every step!
1. Check your connection
Wi-Fi or a wired internet connection is strongly preferred for a great video visit experience.
2. Use headphones
This will help cut down on background noise and keep the conversation with your provider private.
3. Hold tight!
Sometimes we run a few minutes behind, just like in the office. Feel free to check facebook or email while you’re waiting.
Frequently Asked Questions
Do I need to sign up for an account or download software?
No, you actually don’t need to download any software to use our videoconferencing platform.
After scheduling your appointment, you will receive an email with a link to our secure platform. On the day of your appointment, you will check-in 10 minutes before your scheduled time through your Patient Portal and your provider will start the call when they are ready.
Your Patient Portal account is established at the time of booking your first appointment at KEGE Center.
Is this secure?
All data is encrypted, patient sessions are anonymous (only we know who you are) and no patient info is stored persistently. We use the AES cipher with 128-bit keys to encrypt audio/video, and HMAC-SHA1 to verify data integrity.
What is the cost?
We accept insurance from Aetna, Cigna, and United Healthcare (Optum). For out of network and self-pay clients. The cost for all appointments is the same for video or in-person visits. Read more about insurances we accept and our fees here.
How do I get rid of an echo?
The following steps should be done by you and your provider:
- Use headphones
- Reduce the volume of speakers
- Move the microphone away from the speakers
How can I improve video quality?
- Restart your computer: restart your computer before your first call.
- Wifi: be close to your wifi router, make sure no other parties on the network are using up the bandwidth or streaming video (i.e. Netflix, YouTube, etc.), and you don’t have a lot of browser windows open.
- CPU/GPU usage: ensure no high intensity programs are running on the computer.
For our complete FAQ click here